All sales on Dharaa are final. Since Dharaa delivers digital services that are consumed immediately upon use, we do not offer refunds. By making a purchase, you acknowledge and agree that no refund will be issued for any reason, including but not limited to:

• You changed your mind after purchasing
• You have already used the service (e.g., generated an agreement, initiated eSign)
• You did not use the service within the subscription period
• Your account was suspended or terminated for violation of our Terms of Service
• Third-party service unavailability (e.g., Aadhaar eSign downtime due to UIDAI issues) — in such cases, the service will be fulfilled once the third-party service is restored

Refunds will only be considered in the following limited circumstances:

• Duplicate payment: You were charged more than once for the same service due to a payment processing error
• Incorrect charge: The wrong amount was charged due to a technical issue on our end
• Service not delivered: Payment was successful but the service was never delivered due to a confirmed technical failure on Dharaa's side (not due to third-party downtime)

All exception requests are subject to verification and are granted solely at Dharaa's discretion.

To request a refund:

1. Email us at support@dharaa.ai with the subject line "Refund Request"
2. Include your registered email address or phone number
3. Provide the transaction ID or payment reference number (available in your payment confirmation email or bank statement)
4. Describe the reason for your refund request

We will acknowledge your request within 24 hours and process eligible refunds within 5-7 business days.

• Approved refunds will be credited back to the original payment method (UPI, credit/debit card, or net banking) used for the transaction
• Refund processing time depends on your bank or payment provider and typically takes 5-10 business days after approval
• You will receive an email confirmation once the refund has been initiated
• For UPI payments, refunds are typically processed within 2-3 business days
• For credit/debit card payments, refunds may take up to 7-10 business days to reflect in your statement

You can cancel your subscription at any time by:

• Managing your subscription through the Dharaa app
• Contacting support at support@dharaa.ai

• Your subscription benefits will continue until the end of the current billing period
• No further charges will be applied after cancellation
• You can continue to access and export agreements created during your subscription
• Cancellation does not entitle you to a refund for the current or any previous billing period